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The quality of an AI answer depends less on a clever prompt and more on the context the AI has at its disposal. Context engineering means giving AI the right instructions, profile and knowledge up front, so it delivers consistent results without long prompts. You start with a personal profile of who you are and how you write and extend it into a Second Brain.
Skills let you describe once how a task should be done, such as writing a meeting report, preparing a quote or creating a presentation in your house style, after which the AI applies that procedure every time it is relevant.
AI becomes far more useful when it can work with your real data instead of text you copy and paste. Connectors and the Model Context Protocol (MCP) link AI assistants to mail, calendars, file storage, CRM systems and note-taking apps. MCP Apps go one step further and bring interactive forms and dashboards right into the conversation.
AI coworkers such as Microsoft 365 Copilot Cowork, ChatGPT and Claude Cowork no longer just help you write: you describe the result you want, and the agent plans the work, carries out multiple steps and delivers finished documents, spreadsheets and presentations. Delegating well requires clear assignments, checkpoints and a critical review of the result.
Custom agents combine instructions, knowledge, skills and tools into an AI assistant with a fixed role. The newest generation of agents, like ChatGPT workspace agents and Grok Bot, runs on its own cloud computer, keeps working when you are offline and can pick up requests from chat apps such as Teams or Slack.
AI assistants have grown far beyond a chat window that answers questions. Today's AI remembers your context, follows your own way of working, connects to your mail, calendar and files, and can carry out multi-step tasks on its own. This course is set up as a workshop, you move from using AI to having AI work for you: you build a personal AI system that knows your context, applies your procedures and takes routine work off your plate.
This course is for anyone who already uses AI assistants such as Microsoft 365 Copilot, ChatGPT or Claude and wants to get more out of them. Attendees should be comfortable with prompting and have basic knowledge of custom agents, for example by having followed one of the courses Working Smarter with AI: Microsoft Copilot or Working Smarter with AI: ChatGPT.