Introduction to Voice Workloads
Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft’s latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft’s entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.
- Voice Overview
- Designing Voice Workloads
- Skype for Business Ecosystem
- SIP Basics and Routing
Assess Network and Voice Deployment Options
In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.
- Network Planning and Assessment
- Skype for Business Features and Functionality
- Plan your Cloud PBX Solution
Split Domain Configuration
In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it’s been configured. Finally, you will learn to troubleshoot common issues.
- Split Domain Overview
- Split Domain Requirements
- Split Domain Deployments
- User Provisions and Migration
- Troubleshooting Split Domain Related Issues
Cloud PBX with PSTN Calling and Conferencing
Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organizations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.
- Cloud PBX with PSTN Calling Features
- PSTN Conferencing and Meeting Features
- Skype for Business Server 2015 Dial-in Conferencing
Enterprise Voice (On-Premises)
In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organizations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.
- Designing Enterprise Voice
- Configuring Enterprise Voice
- Voice Routing
- Assigning Phone Numbers
- Client Configuration
- Unified Messaging
A key component to a successful organization is the ability to communicate between internal employees and customers and partners. In order for this to happen organizations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.
- Connecting to the PSTN
- Connecting to the Existing PBX
- M:N Interworking Routing
- Call Routing Reliability
- Call via Work
- Shared Line Appearance
- IP Phones
- Room Systems
Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilized for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.
- Call Flows and Manageability
Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organization’s voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.
- Introduction to Cloud Connector Edition
- Planning PSTN Connectivity via Cloud Connector Edition
- Deploying Cloud Connector Edition
Enhanced Calling Features and Device Requirements
Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.
To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.
- Call Park Service
- Managing Calls to Unassigned Numbers
- Delegation and Private Lines
- Response Group Services
- Location Information Services and E9-1-1
In this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
- Media Stacks
- Traffic Modeling
- Quality of Service
- Software-Defined Networking
- Overview of Call Admission Control
- Implementing Call Admission Control
- Software-Defined Networking
Monitoring and Maintaining Voice Quality
Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft’s Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organization. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.
- Call Quality Methodology
- Call Quality Dashboard
- Monitoring Tools
- Usage Reports and Monitoring
Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.
- Troubleshooting Call Quality
- Troubleshooting Scenarios
- Troubleshooting Skype for Business Online Voice
- Troubleshooting IP Phones